Forums/Movies (with AT&T billing)/General Questions/FAQ

Download Feature! - button is disabled though...

Brook Eaton
posted this on December 08, 2011 17:01

IF you have the latest version of our Movie App (version 1.5+), select movies are available for download and are denoted with the standard Android download symbol in the movie lists (↓).  After you rent a movie, the play page will have a download button option.  You can download the movie and watch while downloading or at a later time while offline (it may take a minute to download enough movie before you can start watching).

Downloaded movies range from 300MB to over 1GB for the higher quality, longer movies.  Downloaded movies are stored in the default location that your phone manufacturer has made available for apps.  Sometimes this is the SD card, sometimes this is the phone's internal memory.  If the download button appears grayed out (disabled), the phone has reported a lack of space in the default storage location.  You can try freeing up space on your SD card or the phone's internal memory if clearing the SD card doesn't work.

Unfortunately, we cannot change the default location that your manufacturer has specified at this time.  So, you may have ample space available in your SD card but if your manufacturer specified internal memory as the default storage location for apps, and there is simply not enough space, you may be out of luck.  As a last resort, you can also try downloading the lower quality (which is still pretty good!) - this is a smaller file and is more likely to fit when you are running out of space; click on "Options" and change the quality setting for download.

Lastly, our app automatically deletes your downloaded movies after the rental expires.  You can also select "Delete" if you want to delete a movie before the end of the rental window.